AI reception builtexclusively forhealth clinics.

Arcline handles supported appointment bookings, reschedules, cancellations and routine clinic questions by phone. It can cover after-hours and overflow calls, record call outcomes and written transcripts, and transfer or capture messages for requests that need your team. The exact scope is agreed with your clinic during setup.

Arcline is designed to support reception, not remove the need for people. Routine phone requests can be handled while your staff help patients at the counter or work on more complex tasks. Your clinic keeps control of the booking rules, approved information and requests that require a human response.

Yes. Arcline integrates with PracSuite, Cliniko and Nookal to check live appointment availability and write supported booking changes into the connected practice system. Our team confirms the supported appointment types, durations, practitioners, locations and exceptions before launch. You keep working in your existing practice calendar.

Yes. You can choose after-hours coverage, overflow cover when reception is busy, or broader call coverage. Keep your existing clinic phone number and use agreed forwarding arrangements. Our team helps configure operating hours, transfer destinations and fallback steps, then tests the arrangement with you before going live.

Supported rescheduling and cancellation workflows can be handled by phone using your approved policies. Arcline checks the relevant booking rules and writes supported changes into the practice calendar. Requests outside the configured workflow, policy exceptions and fee disputes can be transferred or captured for your reception team to review.

Your clinic defines the handover pathway. Arcline can transfer a call to an agreed destination or capture a detailed message when a transfer is unavailable. It is an administrative reception tool, not a clinician or emergency service. It does not provide diagnosis, treatment recommendations, clinical triage or emergency support.

Arcline supports administrative phone workflows for physiotherapy, chiropractic, osteopathy, podiatry, psychology, speech pathology, exercise physiology and allied health clinics. Each clinic has different appointment types and handover requirements. We agree the supported scope around your services, practitioners and practice software rather than applying one generic call script.

Your team can review call outcomes, written transcripts and follow-up context in the Arcline dashboard. Supported appointment changes are reflected in the connected practice calendar. This helps reception understand what the patient requested and what happened next, while keeping exceptions and requests needing a human response visible to the team.

Outbound calling workflows are rolling out, including appointment reminders and clinic-approved recall or regular check-up calls. Ask our team which workflows are available for your clinic. Timing, patient consent, approved messages and handover steps are agreed before launch; not every outbound workflow is live for every clinic.

The free trial lasts 14 days. No card is required, and trial limits are agreed with your clinic. Use the trial to review the configured call coverage, supported booking workflows and handovers with our team before deciding whether Arcline is right for your reception requirements.

Arcline is competitively priced, with a custom quote for your clinic. We discuss your practice software, locations, phone coverage, workflows and reception requirements before recommending a setup. Book a call to talk through the scope, setup and pricing with our Australian team.

Patient information handling should be reviewed as part of your clinic's setup. Discuss access, call recording and transcript settings, retention arrangements and the services involved with the Arcline team. Read our privacy policy and subprocessor information, and confirm your clinic's requirements before enabling patient call workflows.